At Radiant Essence Online, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Refunds & Return Policy below.
Return Eligibility
You may request a return within 14 calendar days of receiving your order.
To qualify for a return, the item must:
- Be unused and in its original condition.
- Be returned with its original packaging and accessories, if applicable.
- Be free from damage caused after delivery.
- Include proof of purchase or order confirmation.
Items that do not meet these conditions may not be eligible for a return.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or incorrect:
- Opened or used skincare products.
- Opened cosmetics or makeup products.
- Personal care items that have been unsealed.
- Gift cards, promotional items, or complimentary products.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
When contacting us, please include:
- Your order number.
- A description of the issue.
- Clear photographs of the product and packaging.
After reviewing your request, we will provide an appropriate resolution.
Return Process
To initiate a return:
- Contact our customer support team at [email protected] within the applicable return period.
- Wait for return instructions before sending the product.
- Securely package the item to prevent damage during return shipping.
- Ship the item using the instructions provided by our support team.
Returns sent without prior authorization may experience processing delays.
Refund Process
Once your returned item is received and inspected, we will notify you of the outcome within 5 business days.
If approved, your refund will be processed within 7 business days after inspection.
Because Radiant Essence Online accepts Cash on Delivery (COD) only, approved refunds will be issued through a mutually agreed refund method communicated by our customer support team.
Exchange Policy
If you receive a defective, damaged, or incorrect item, you may request an exchange within 7 calendar days of delivery, subject to product availability.
If the requested replacement is unavailable, an alternative resolution or refund may be offered.
Return Shipping
If the return is due to a damaged, defective, or incorrect product, Radiant Essence Online may cover the return shipping cost.
If the return is requested for any other eligible reason, the customer may be responsible for the return shipping charges unless otherwise stated.
Late or Missing Refunds
If you have not received your approved refund within the stated processing period, please contact our customer support team so we can review the status of your request.
Order Cancellation
Orders may be canceled before they are prepared for shipment. Once an order has been dispatched for delivery, it can no longer be canceled and must follow the return process after delivery, if eligible.
Contact Us
If you have any questions regarding this Refunds & Return Policy or need assistance with a return, please contact us:
Radiant Essence Online
Email: [email protected]