Welcome to Radiant Essence Online. Your privacy is important to us, and we are committed to protecting the personal information you share while using our website. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website. By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you interact with Radiant Essence Online, we may collect personal information that you voluntarily provide, including:

  • Full name
  • Email address
  • Phone number
  • Shipping address
  • Billing information required for order processing
  • Order details and purchase history
  • Any information you provide through contact forms or customer support inquiries

We may also collect certain non-personal information automatically, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage information
  • Pages viewed and time spent on our website

How We Use Your Information

We use the information we collect to:

  • Process and confirm your orders
  • Arrange Cash on Delivery (COD) purchases
  • Deliver products to your shipping address
  • Respond to customer service requests
  • Improve our website, products, and services
  • Personalize your shopping experience
  • Send important order updates and service communications
  • Detect and prevent fraudulent or unauthorized activity
  • Comply with applicable legal obligations

Cash on Delivery

Radiant Essence Online currently accepts Cash on Delivery (COD) as the only available payment method. We collect only the information necessary to process, deliver, and manage your order.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted third parties when necessary to:

  • Deliver your orders through shipping partners
  • Provide website hosting and technical support
  • Respond to legal requests or comply with applicable laws
  • Protect the rights, safety, and security of Radiant Essence Online and our customers

All service providers are expected to handle your information responsibly.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to use commercially acceptable security measures, no internet transmission or electronic storage system can be guaranteed to be completely secure.

International Users

Radiant Essence Online operates worldwide. By using our website, you understand that your information may be processed and stored in locations where our service providers operate, subject to applicable data protection laws.

Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders
  • Provide customer support
  • Maintain business records
  • Meet legal and regulatory obligations
  • Resolve disputes and enforce our policies

When your information is no longer required, it will be securely deleted or anonymized where appropriate.

Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal data where legally permitted
  • Object to certain processing activities
  • Request a copy of the information we hold about you

We will respond to reasonable requests in accordance with applicable laws.

Opt-Out Instructions

If you no longer wish to receive promotional emails or marketing communications from Radiant Essence Online, you may opt out at any time by:

  • Clicking the unsubscribe link included in promotional emails, where available.
  • Contacting us directly at [email protected] with your request to unsubscribe from future marketing communications.

Please note that even if you opt out of promotional messages, we may still send essential service-related communications regarding your orders, deliveries, or customer support inquiries.

Third-Party Services

Our website may use trusted third-party service providers for website functionality, shipping, analytics, or customer support. These providers may process limited information only as necessary to perform services on our behalf and are expected to protect your information appropriately.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page along with the revised effective date. Continued use of our website after updates constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Radiant Essence Online

Email: [email protected]