Thank you for shopping with Radiant Essence Online. We are committed to ensuring that your order is processed carefully and delivered in excellent condition. This Shipping Policy explains how we handle order processing, shipping, and deliveries for customers worldwide.
Order Processing
Once your order is placed, our team reviews and prepares it for shipment. Every order is carefully inspected to ensure that the correct products are packaged securely before dispatch.
Orders are processed on business days only. Orders placed on weekends or public holidays will be processed on the next available business day.
Payment Method
Radiant Essence Online currently accepts Cash on Delivery (COD) as the only payment method. Customers are requested to have the payment ready at the time of delivery to ensure a smooth delivery experience.
Worldwide Shipping
Radiant Essence Online proudly serves customers around the world. We work with reliable shipping partners to deliver orders safely and efficiently to our customers in supported delivery locations.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you confirm your order. Any promotional shipping offers or free shipping campaigns will be clearly communicated on our website when available.
Order Tracking
Where tracking is available, customers will receive shipping updates or tracking information after the order has been dispatched. Tracking availability may vary depending on the destination and shipping carrier.
Delivery Attempts
Our shipping partners may make multiple delivery attempts if the recipient is unavailable during the initial delivery. We recommend providing an accurate delivery address and ensuring someone is available to receive the order.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information when placing an order. Radiant Essence Online is not responsible for delays or delivery issues resulting from incorrect or incomplete address details provided by the customer.
Lost or Damaged Shipments
If your order arrives damaged or appears to be lost during transit, please contact us as soon as possible at [email protected]. We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.
Order Changes
If you need to update your shipping information or request changes to your order, please contact us promptly after placing your order. While we will make every effort to accommodate your request, changes may not be possible once an order has entered the shipping process.
Contact Us
If you have any questions regarding this Shipping Policy or need assistance with your shipment, please contact us:
Radiant Essence Online
Email: [email protected]